Recently Government revised the auto fare strcuture. There was huge campaigning also from Chennai City Police insisting that auto drivers enforce the new fare and do no charge unreasonable rates, while urging the general public to file complaints with Police.
A couple of days later, Chennai City Police, while talking about the effectiveness of regulation system, opined "no complaints from general public so far"...
Some key points to note:
- There is a general public apathy about the effectiveness of action taken on complaints lodged with Police for minor violations. The point here is the entire process is very time consuming, and mostly pointless. By reporting against the erring auto driver, what does the person who complained gains.
- The public already saw the courage and honesty of Police during a mass-rigging corporation election. The police were mute spectators. The police went onto make a public statement - "No law and order issues during the corporation election".
The credibility of Police went in for a toss. Why would any public believe that police would take action against the law violation, when they were dumb and numb during such massive violence during corporation election.?
-- Coming to the attitude of autowallahs, the meters, especially electronic meter fitted autos are flagged down to show to the police they are using the meter. However, the commuter is not spared. Still it is only a flat rate. The autowallahs dont bother. They simply refuse to come, if you insist on "using the meter"
-- So, you can complain to Police. Unfortunately not. Apparently the law violation must have occurred. It is right of autowallah to say "NO" to a business, he has still not committed the violation. So you cant complain.
What is the point in lodging a complaint anyway.