November 05, 2004

Quality surveys at TIDEL

All those folks stationed at TIDEL PARK know about the dismal quality of RKHS - the one and only caterer allowed inside TIDEL and their high-handed, tyrannical, obscenely priced food (if you could call them).

Now is a quality survey being conducted about RKHS service (or rather lack of it). Given the cynic I am, the survey and service puts even me at utter dismay. For one, in the past 14 months of my stay at TIDEL, this is the second quality survey. First one's resuts or actions taken were never revelaed to us. Nor has anyone seen remarkable improvement in service or food quality. I guess CBRE (which runs TIDEL) owes a change in caterer and visibility of survey results and actions taken.

Wonder what real action is going to be taken apart from mere fulfilment of process with such surveys! (simple reason for non-confidence in the survey is - The survey had just 3 ratings scale - Good, fair, average)

RKHS leelaigal at TIDEL:
1. As per the contract/agreement, RKHS is supposed to run the regular counters and snacks counters till 8pm, and provide all such items. BUT most of items including chutney would get over by 730pm itself. The chat counter will not stack samosa mostly. BY 7:30. the man would simply close the counter and go, no matter that the billing person billed people for some chat item.
2. At any given point of time, the coffee and tea counter will have just 20 tumblers(max) to serve the TIDEL coffee-seeking crowd of over 2000. The paper cups will not be available mostly. And the quality of cups - The cups are so flimsy that getting a hot beverage in the cup and taking it to a table is like watching a hindu pop-music never know when, what would fall down! (ok, ok if that was a poor analogy, leave it - enjoy the pun about Hindi pop-video...)
3. Unlimited lunch costs Rs 30 - you have both North Indian and South Indian. In North Indian, you get chapathi and variety rice (multi-colored one - new color every day), and close to 4-5 sabjis. The person who serves the chapathi would place only 4 at a time, if you ask him to place more, he will give such a look and keep it. Mind you, this is supposed to be an unlimited meals. Similar is the case of south-indian food.
4. On floor one, they also serve limited meals - for Rs 23. It is so limited, that you limit your hunger. The serving spoons - only one scoop of any item - would be small, and half of it would have the food sticking to them. Effectively you get only half the scoop. You prompt the person to drop everything off, he will stare at you before doing it.
5. The hygiene factor! Tables would never be cleaned immediately. Worse, if some company hosts a special meal session. The tables would not be cleaned until end of the day.
6. Water - RKHS cannot invest in a bubble top mineral water cans. CBRE supplies ground water - bore - through its supposed-to-be-working-water-purifier.
7. The take-away juice cups in the juice counter are not provided with a juice-cup cap. Once again very flimsy cups.

Can go on and on...and am sure many more things can be added.

Worst part - RKHS has no competition in TIDEL Park. No other eat-outs are also nearby TIDEL for one to go and have a decent food. (Do I see a good business opportunity there?)

The point is none of the companies administrators (inside TIDEL) take any concern towards this dismal, sub-standard service from RKHS. "Its all in CBRE hands" So ask them to make a representation to CBRE in company letter head, as is the usual practice, the admins vanish out of sight. When you make a representation to CBRE personally, you get a survey!

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